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| Site Info If you need to buy bird or pet related products for home, club or work then this web site is for you. Bookmark it now! We've always supplied your requirements via our mail order service, but now you can order online from the comfort of your home or office. We delivered everything to your door in super quick time. Ordering by Credit Card is completely safe and secure - we've made sure of that by employment that latest encryption methods. Boddy & Ridewood was established in 1933. We are a family
owned, and managed, business running a highly successful specialised
mail-order operation offering high quality merchandise at competitive
prices to the pet related industry. We are the world's largest retailer of pigeon racing equipment. We have supplied bird and pet related products for over 75 years. Few companies have our experience in combining the necessary skills with a mail order operation. The coming of the Internet has enabled us to approach a much larger customer audience, but still maintain exacting standards. Unlike many internet companies, we aren't hidden away in the
depths of cyberspace. You are more than welcome to visit us! We
operate from bright, modern premises on the Scarborough Business Park.
Boddy and Ridewood Our showroom is open 9am to 5.00pm, Monday - Saturday and 10.30am to 4.30pm on Sundays. We're always here if you require advice - in fact, you're welcome to speak directly with us on telephone 01723 58 58 58.
Pricing
What-you-see-is-what-you-pay!
All prices include UK VAT at 17.5% (where applicable)
Delivery Information
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| Telephone: | 01723 585858 |
| Fax: | 01723 582802 |
| Email: | info@EverythingForPets.com |
| Pet Division | enquiries@EverythingForPets.com |
| Pigeon Racing Division | info@Pigeons.co.uk |
Should you have any complaints please contact us via Phone - 01723 58 58 58 or
Email - complaints@everythingforpets.com
Contract of terms & Conditions
These terms and conditions shall be governed and construed according to English Law.
Although Boddy & Ridewood will endeavour to ensure the accuracy of all information made available on the web site, neither Boddy & Ridewood nor any directors, partners, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this site.
Price and availability information is subject to change without notice.
We regret personalised goods cannot be returned for refund or credit.
All prices quoted include VAT at the current standard UK rate (where applicable).
All goods remain the property of Boddy & Ridewood until paid for in full.
By purchasing a product you are agreeing to the above terms and conditions.
None of the above affects your statutory rights as a consumer.
All transactions are subject to our terms and conditions of sale (available on request).
Security
If paying by credit card then you can be assured that all of your
transactions are done over a secure encrypted link.
Your information will not be available to anyone using the Internet and dedicated secure socket layers ensure the highest levels of encryption.
Store Guide
This site is one of new breeds of advanced e-commerce sites that puts you the customer in control of what you are buying. With the features available you can not only select the products you want to buy, but also customise them in many ways.
Fortunately a great deal of thought has gone into making this
site user friendly, and as such there are only 3 steps to finding the
product you want.
The most important point is that you can select and deselect as many options as you want and will not at that time go into your basket. Think of it like a practise. Only when you are happy with your choices and the price, which will be updated live on the page as you make your selections, do you press the Order button.
After this your basket contains your order which you can edit
or cancel if you wish. To confirm the order go to the checkout screen
and tell us who you are and where you want it delivered. If you choose
any payment method other than Credit Card we will contact you to
process the order. Choosing credit card is quicker and 100% safe and
allows us to process your order the same day.
Essential information
Our VAT Number: GB166864424
"EverythingForPets.com" is a trading name of Boddy and Ridewood, Scarborough Business Park, Scarborough, North Yorkshire. Y011 3UY.
Telephone: 01723 58 58 58 Fax: 01723 582802. Your credit card statement
will show that "Boddy and Ridewood", not EverythingForPets.com,
EverythingForBirds.com or Pigeons.co.uk etc. has charged your card.
Payment Options:
EverythingForPets.com offers a wide variety of payment options,
including major credit and debit cards and cheque. If you are not happy
about sending your card details over the Internet to our secure web
server you can place your order over the phone, by fax, post your card
details to us or forward a cheque for the full amount. We do not except
cash.
Privacy Policy:
EverythingForPets.com operates a privacy
policy in respect of customers and prospective customers personal
details.
Information required for completion of a transaction is:
Customer Name and Address
Contact Phone number(s) and e-mail address
Delivery Address (if different)
Details concerning payment ie credit card, cheque, bankers draft.
Guarantees:
All manufacturers normal guarantees apply.
Supply of Goods:
It may be, that due to circumstances beyond their control,
EverythingForPets.com are not able to guarantee the supply of goods.
The acknowledgment generated to a customer at the time an order is
placed is confirmation only of the details given by the customer and is
not an acceptance of the order. Prices may change at any time or goods
may not currently be available. Should this be the case
EverythingForPets.com will contact the customer by e-mail, fax or
telephone within 5 working days to apprise them of the situation and
give them the option to cancel. As some goods are delivered direct from
the manufacturer there may be instances where we process an order but
find that the goods are not available. Should this occur the customer
will be contacted immediately to resolve the matter.
EverythingForPets.com apologises in advance should such action be
necessary.
Quality of Goods/Fitness for Purpose:
EverythingForPets.com makes every effort to ensure that the
product advertised on their site is of a high quality. We are governed
by the manufacturers ability to provide the quality of product
EverythingForPets.com expects its customers to receive. There are times
when this may be beyond our control. Where goods received are found not
to be of merchantable quality or fit for the purpose described by the
manufacturers they may be returned and a replacement (if requested and
available) will be sent otherwise we will refund your monies in full.
All the details, dimensions and usage of the product shown on this web
site has been supplied to EverythingForPets.com by the
manufacturers/suppliers. Should there be any discrepancies we apologise.
Returns Procedures and refunds:
Under the Consumer Protection (Distance Selling) Regulations 2000
a customer is entitled to cancel and/or arrange return of the goods
ordered up to and within 7 days after receipt of said goods subject to
certain conditions. This does not include goods that have been
specifically made or altered to suit the customers own requirements.
Notice of cancellation must be given in writing within the specified
time limit. EverythingForPets.com will accept this notice by fax or
e-mail. A telephone message does not qualify as proper notice. Prior to
collection of the goods it is the customers responsibility to ensure
their safe keeping and retention of quality. Any collection will be
made at the earliest possible time by arrangement with the customer
within a 30 day period after notice is received. EverythingForPets.com
is entitled to levy a return charge to cover the carriage cost of the
goods. This will be determined and notified to the customer by e-mail,
and is dependent upon the size and weight of the goods to be returned.
Where goods become faulty within the manufacturers period of guarantee,
and the fault is not due to mishandling by the user, action will be
taken to repair or replace the item in accordance with that
manufacturers warranty. Goods to be returned after the 7 day period
above or those that are not faulty, can only be done so with the
agreement of EverythingForPets.com who reserve the right, in all cases,
to make a restocking charge of 30% + VAT. This in no way affects your
statutory rights.
Delivery Times:
The majority of our goods are despatched direct from warehouse normally within 28 hours of an order being processed.
Currently our average time for delivery of goods is 2 to 7 working
days, although in the case of the larger, heavier items this could be
up to 10 days. If you have not received your goods within 14 days of
your order acknowledgement, and EverythingForPets.com has not contacted
you regarding any delay, please contact our customer services
department by e-mail to info@everythingforpets.com or by telephone on (00 44) 01723 585858.
Guaranteed Delivery:
Every effort will be made to deliver your order at a time
mutually agreeable however we are dependent upon the supplier's
carriers for this time limit. Occasionally the suppliers carriers may,
due to circumstances beyond their control, fail to honour the delivery
requirements placed upon them and as such EverythingForPets.com can
accept no liability for any problem or inconvenience this may cause.
EFL will do all in their power to prevent this happening and apologise
in advance should this situation arise.
VAT:
Value Added Tax, where applicable, at
the current United Kingdom rate is included in the prices shown.
Delivery Methods & Charges:
United Kingdom Addresses.
Most of our prices are exclusive of delivery charges to the UK
mainland with the exception of Northern Ireland, Isle of Man and the
Islands and Highlands of Scotland, where an additional charge is
applicable. In the case of larger items there may also be an additional
charge due to the size and type of carriers required to move the
product. Customers will be notified of this prior to despatch of their
order.
Export
Overseas orders are all always EXCLUSIVE of delivery. All export orders are subject to a carriage charge which will be quoted prior to your order being processed.
Loss or damage:
If goods are found to have been damaged in transit then they may
be returned and a replacement, if requested and if available, will be
despatched. If no replacement is available then monies will be refunded
in full. EverythingForPets.com must be informed within 10 days of
receipt by either e-mail to lossordamage@EverythingForPets.com or by
telephone on 01723 585858 with confirmation in writing there-after. It
is in your own interests to check the delivery immediately and notify
EverythingForPets.com of any problems.
Data Protection Act:
The information requested on this site may be used by
EverythingForPets.com to confirm, update and enhance our customer
records. In order to assess a persons credit rating and identity, where
required, we may carry out a check with a credit reference agency, who
will maintain a record of such enquiry. Details of account performance
and/or your status may be disclosed to Credit reference agencies where
it may be accessed by other financial institutions to assess assessment
of any applications for credit you or members of your household may
make to them. Where applicable your personal details may be passed to
or used by insurance providers who may use it for underwriting,
processing claims handling and fraud prevention, which could include
passing details to other insurers. Information may also be disclosed
and used for fraud detection purposes. In terms of the Data Protection
Act you are entitled to a copy of all your personal data held by us on
computer on payment of a small fee.
Title:
Title of goods does not pass to the purchaser until the goods are
paid for in full. The responsibility and risk in the Goods shall pass
to the buyer at the point of delivery and EverythingForPets.com shall
have no responsibility in respect of the safety of the goods
thereafter. EverythingForPets.com does not normally offer any goods on
a sale or return basis other than as stated in the Consumer Protection
(Distance Selling) Regulations 2000.
Security of Credit Card Payment Options:
At the point where you confirm and request the purchase by
pressing the 'send order' button you will be transferred to a 'SSL'
secure sockets server. Any details that are received by this server
will be encrypted by 1028 bit technology before being e-mailed to
EverythingForPets.com. You will know when you are sending secure
information as the top bar in your browser will read "https: the 's'
standing for secure. Your browser may also indicate this by showing an
unbroken key or locked padlock in the bottom corner.
Liability:
Your Statutory Rights are not affected or restricted by anything
in this paragraph. You should never commence using any of the products
purchased from our site without first thoroughly reading and fully
understanding the manufacturers instructions. Products must at all
times be used only in accordance with those instructions.
Law:
All contracts by EverythingForPets.com for the sale of the goods
shall be deemed in all respects to be contracts made, performed and
contracted according to English Law.
Receipt of any query or complaint will be acknowledged by e-mail within
5 working days. Customers will be kept informed of our progress whilst
dealing with any such matter and it will be resolved no later than 30
days after receipt of said complaint or query. Our support staff can be
contacted by e-mailing support@EverythingForPets.com or by telephoning
us on 01723 58 58 58 Monday to Saturday 9am to 5pm (standard call rates
apply)
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